1. Returns Policy:
We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, you may return the item(s) within 30 days of receiving your order. Please contact our customer service team at sales@heartsystems.co.uk to initiate the return process.
2. Eligibility for Returns:
To be eligible for a return, items must be unused, in the same condition as received, and in the original packaging. Any item not in its original condition, damaged, or missing parts for reasons not due to our error may not be eligible for a refund.
3. Return Process:
To initiate a return, please contact our customer service team for instructions. Please include your order number, the item(s) you wish to return, and the reason for the return. Our team will guide you through the process.
4. Refunds:
Upon receiving and inspecting the returned item(s), we will notify you of the approval or rejection of your refund. If approved, the refund will be processed, and a credit will automatically be applied to your original method of payment within a certain number of days.
5. Exchanges:
If you need to exchange an item for a different size or color, please contact our customer service team. We will guide you through the exchange process, and the replacement item will be dispatched once the original item is received and inspected.
Contact Information:
If you have any questions or concerns regarding our Delivery and Returns Policy, please contact our customer service team.
Note: This policy is subject to change, and any updates will be communicated through our website.